Posted In CategoryGeneric Discussions
  • A
    Admin 1 month ago

    Hi Lisann,

    The situation you are describing is a known technical issue which hopefully it will be fixed on the next update. In the meantime, you can try creating the project using a template for a similarly sized product and re-creating from scratch the Excel file you are merging.


  • L
    Lisann Lewin 1 month ago

    When I Merge the excel file with my certificate template. it changes the font of one of the text boxes. I then have to correct each certificate individually.  Is there a way to make a correction on one document and it changes it for all the merge documents?

  • A
    Admin 1 month ago

    Hi Marisa,


    There is a way to do that, but for the time being it works only for the two pre-positioned text boxes over each seal. Once you have customized the content on a seal, please select the text box and use the Sync button from the toolbar at the top.

  • M
    Marisa Obando 1 month ago

    Is there a way to duplicate your custom created label to the entire page without copying & pasting each one?

  • A
    Admin 2 months ago

    Hi Michelle,

    It is possible that the fields on the template for that product were switched, you can correct this by re-doing the merge, please try matching the data using the name of the text line instead of its order.

    Let us know if you're still not able to complete the merge.

  • C
    Michelle wilson 2 months ago

    I'm trying to make lables and when i go to 'merge', it's putting the city/state/zip code on the second line and the address on the third line.

  • A
    Admin 2 months ago

    Hi Kathy,

    The .pdf file is what your printer would print on the certificate sheets, so adding the borders to it would simply have them print again over the already existing borders on the certificate.

    A workaround to show remotely to someone how the certificate would end up looking like, would be to first change the password to your account to one you are not using for anything else, then sharing the credentials of the account with that person so they can log in from their end.

    Should you have additional questions, do not hesitate to write us back.

  • T
    Kathy montague 2 months ago

    After completing a certificate, saving, and downloading it, when I click on the item, all I observe is the wording I used. The certificate border is not included. Is it possible to actually display the completed certificate with the border, etc., as a saved item to be able to send the certficate to another for final viewing ?


  • S
    Sorin Dima 4 months ago

    Hi Josh,


    "DO NOT REMEMBER" is an option we've added recently and we will further look into it. In the meantime, you enter GEOGRAPHICS.COM or RECEIVED AS GIFT instead. If by any chance that doesn't fix the problem and you're still not able to save your project, do not hesitate to let us know.

  • J
    Josh Augustine 4 months ago

    I am trying to save my project.  It will allow me to name the project and prompts me to answer where I bought it.  It states that "DO NOT REMEMBER" is a valid answer, but once it in and I hit save, nothing happens.

    It will also not let me print unless I save and enter where I bought the product.

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