Posted In CategoryGeneric Discussions
  • S
    Sonia 4 years ago

    there is a faint box when I print a page of business cards.  it doesn't appear on the print preview.  how do I remove it?  thank you.

  • D
    Deborah Maguire 4 years ago

    How about some basic instructions? I have never used anything other than Word for this type of project and I have no idea how to use this software. I am trying to make Thank you stickers with the scallop seals and I have 1 made but I can't figure out how to make all the others on the page look like it. Also I can't get the text on the one I already made to change color or to change font. Does that mean that I have to do each seal individually and know exactly what font I want to use and what color? There must be a way to try different fonts and colors without starting over each time.

  • O
    Adriana Wroth 4 years ago

    hello. I had so many templates and lost them all. Trying to create the text inside of a certificate/diploma. I don't want to use the frame or border. How do I do that?

  • A
    Admin 4 years ago

    Hi Jeanne,

    Some reasons for a loading screen that endlessly circles could be the following: 

    - A project with many pages and many elements on each page;
    - A slow internet connection 

    Under these conditions, the downloading of the PDF file will take some time. Just be patient. 
    If the file has not downloaded after maximum 5 minutes, please call, email or chat with us. 
    We need an email address to to be able to check the issue pertaining to a project existing under your account.

    Thank you

  • J
    Jeanne 4 years ago

    when I try to print it keeps loading and dose not stop, I have to force it to leave the page and start over. I can't print or download

  • M
    Admin 4 years ago

    Hello, Elle,
    You cannot transfer templates from the old Iclicknprint to the new one. You can copy and paste text from one screen to the other. You need to upload any images as they do not copy. The new Iclicknprint works with HTML technology which is different from Flash. That is why the old projects cannot be transfered as the two technologies are not compatible. We recommend that you save all your projects from the Iclicknprint Flash in your computer.

  • M
    Elle Pallugna 4 years ago


    How do I save or transfer my templates from the OLD site to the NEW one?

    Thank you.


  • M
    Admin 4 years ago

    Hi, Paul,
    As discussed the image issue has been fixed. Please try again. Thank you!

  • P
    Paul Legg 4 years ago

    When I try to import an image to the certificate I am creating it is blurry. What can I do to sucessfully import an image.

  • M
    Admin 4 years ago

    Hello, Josee,
    After you add the text box, you need to delete the default "Enter text" and start typing. It should work.
    If your internet connection is slow, your actions may encounter a delay.

    Next to T text comes the ABC Arc Text. This function has a text box of its own in the editor, right side, under Arc Radius .

    Once this ARC text is added, the [ Enter Arched Text ] box starts flickering. you need to enter text there.
    The curvature of your text can be adjusted using the Arc Radius bar.

    What device are you using?

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