Questions & Answers

Hi Denise,

On the View Data field, make sure the drag the information to the correct header.
Please see sample below.

I have the mailing label just the way I want it set up for first and last name, next line street, next line City, last state and zip.

Once I merge it flips the order of the street or address one to the last line. I have tried everything to accomplish the merge successfully but I keep getting the same result after trying different merge colums. I end up with out of order line and I am not able to edit or delete.

Denise

Hi Mia,

Yes you can print any project at home, as long as you have access on internet and access to the web base program.

If in case the username and password is not yours, please ask the authorized user to save the project and download the pdf file for you;

and send it to your email and print the project at home. 

Hi John Keith,

Typically, this happens when you have overlapping textboxes or a lot of them (all over the project) that are not in use. We suggest to check the project and delete these text boxes.

Another issue could be is that if an IMAGE you had uploaded on a project exceeds 5MB. We advise lowering down the pixel or bytes of the image, by doing a screen capture instead of getting it from the main source.

One of the uncommon issue is an old project that uses a font that had been purged from the system. These may have cause by system upgrade or just simply no longer available. We recommend you to change the font to the ones that is available in the program.

Least of them is when too much action was given to the web program to perform prior printing. What we recommend is to refresh the page and reopen the project.

Hope this helps.

Are we able to print these from home?

Having issues printing.  Just spins on the screen and says redirecting and just stays there.  

Hello Eva,

Most of our certificates are having the same margins. So, if you had purchased a different border-designed certificate, the project that you already created will still fit to the ones you bought from our websites or partner store.

You may want to try doing a test print first on a blank bond paper, just to make sure the wordings will not pass the border-design of the certificate you have.

How can I change the certificate design on a project already started?

Using Merge in a Project:

* Create a parent/primary file. This can be used in making secondary file name.

* Use "Save As" to create a child/secondary name. You can create as many child files and number of merges you need to perform. (we recommend merging 20 names in the certificates - per child project)

* Do not double merge a project. Doing this will add pages to it, thus, will not update the data.

Rather, save the parent with "Save As" and start a new merge. Use 1, 2, 3 after each child or alphabetical A-G, H-z, etc.

Hi Rebeca,

Please save an image (e.g., .JPEG, .PNG, etc.) of the logo you need.
You can upload this using the encircled menu below, then place it in the desired part of the product.