Questions & Answers

I cant find my product 49907 Vintage Holly ML where is it? If no longer on the site how do I print my labels?

I can't find a mailing labels template for #49896 Gold Foil ML.  What's going on?  I have found Red Foil Labels, but how will I know if the type will line up in the white area of the label?

my certificate will not print it keeps loading and loading... i have never had a issue with any other programs......

Hello!

How do I import a logo onto the certificate?

Hi Julie,

We do have available template on a microsoft word format which can be save on your computer, however, we need to know the item#. Or, you want to share your iclicknprint log in credentials to your colleagues given that you have save your projects under "My Saved Projects". Also, once you save your project, you will be asked if you would like to stay on page, print or close project, please select Print and on another pop up box, click Print again and click "Download PDF Now" which will be automatically saved on your computer and ready to share.

How do I save my template to my own computer, not just on the IClicknPrint site.  I need to forward to another board member to have them use my saved template in their own account.

My ET-3760 will print the pdf on plain paper but when I use Geographic 47855 Black Diamonds paper the printer just feeds the sheet through the printer but doesn't print on the certificate. This printer is an all-in-one model and I've found that I can print to plain paper then make a copy of the certificate on certificate paper but I'd rather just print to the ertificate paper in one step. I suspect the shiny border is the problem. Do you have any suggestions?

Hi Stephen,

We suggest adjusting the ink settings on you printer as shiny border should not affect when printing on the said certificate.

Instead of typing all over again, can I copy and paste to the template from word?!


Hi James,

Yes of course, you can have your own word template as a guide for your project, just save the microsoft word template on your desktop/laptop and then click on the Image icon the iClicknPrint website on the top menu.

Enjoy and have fun!

I have picked a scholarship template and I have the number of the design I have but when I go into start entering text nothing shows up in the text box.  Entering our high school name. I went to T (Text) the font nothing types.

Hi Cindi,

Once you click on T (Text), a textbox will then appear with blue circles around it, you can either resize it to your preferred size. You can highlight the whole word by moving your cursor along with the "Enter Text" default text to erase it or use your backspace to delete. And once erased, you can start typing a word inside that textbox itself and so on and so fourth.

Have fun on your project!