Questions & Answers

Posted In CategoryFAQ
  • A
    Admin 3 months ago

    I am doing a series of certificates where only the name chages. I printed my first - fine. I changed the name save it and am trying to print the second. It shows up as correct on my computer but when I download it to print it has the original name on it.

    Hi Juli,

     

    To save time in creating your certificate projects, please be reminded that you can only do 20 certificates per project to avoid loading or printing error. Being the First certificate as your legend/guide and if you think everything is fine and you just need to change the recipient's name, click on the Preview & New Page, click on the bond paper with a plus sign, 2nd certificate will then appear as highlighted, meaning you will be working on the 2nd certificate and you can now edit or change the recipient's name until your done with 20 certificates.

     

    If it is more than 20 certificates, being said that you are done printing the first 20, you can just edit the recipient's name by going through each certificate and click on Save As and put a new project name so to avoid printing the first batch of certificates that’s already been printed.

    We strongly recommend doing a test print on a blank sheet of paper first to see how your printer takes the paper in and to see if there are things that still needs to be edited before printing it on the actual product.
  • S
    Sherry Rosbough 4 months ago

    I did address labels and sometimes they printed black hearts and sometimes it did print out a red heart for Valentines Day.

    I don't know what I did different to not get the red hearts on all of the lables.
  • E
    Erika Banks 4 months ago

    How can I align the objects and text box on the scallop labels so that they are all centered correctly?
  • H
    Helen DeMello 5 months ago

    I'm making labels. When I hit print it wants me to send it to a store. I can't download it.

     
  • T
    Perer 5 months ago

    Images disappear when printing. My design is comprised only of images, and when I "print", the pdf is just blank white paper. Such a waste of time!
  • T
    Jessica Maxwell 6 months ago

    I just bought 2 sets of address lables and neither ID is on the website 50020 and 50021. How often are templates updated on the website?  
  • J
    JESSICA BARGENDER 6 months ago

    I bought 49868 - gold snow flake address labels - and I want to print multiple addresses to send out - but it will only let me have the same on each label.  How do I edit each label individually?
  • J
    Juli Dorff 7 months ago

    I am doing a series of certificates where only the name chages. I printed my first - fine. I changed the name save it and am trying to print the second. It shows up as correct on my computer but when I download it to print it has the original name on it.

     
  • A
    Admin 7 months ago

    M parker 1 month ago

    I have attempted to print a certificate several times. I go the print button at the very top which opens up my project and asks me to hit print button again below my project. It does not print and and receiving a spinning circle stating loading.......... I have read a forum to clear cache, and possible issue with a downloaded image.  I have delete the image and cleared the cache, and there are no text boxes on my project.  Please advise

    Hi M Parker,

    If you're trying to print Certificates, only 20 NAMES/Certificates are ALLOWED to avoid circling bug. Meaning it should be by 20 names in batches.


    Things to consider when loading error occurs.
    Please refresh browser and delete cache and history on settings.
    Please also check if there are overlapping textboxes on the certificates, too much data sometimes increases loading time.
    If your project has an image on it, please make sure the file is saved either JPEG,PNG or JPG format and should be no more than 5MB in size. Try not to upload too heavy images because the more they go on one page the more difficult the pdf will be exported on the rest of the pages.
    Please also check fonts used on the certificates, sometimes the one being used is the obsolete one which creates the issue. You will determine this if you are on the edit tab, if you are on the editing page, highlight the textbox on the right side and it should highlight the font name being used. If not, you must change it on the dropdown menu. Or the template being used has a bug on it.

    Hope this helps.
  • M
    M parker 8 months ago

    I have attempted to print a certificate several times. I go the print button at the very top which opens up my project and asks me to hit print button again below my project. It does not print and and receiving a spinning circle stating loading.......... I have read a forum to clear cache, and possible issue with a downloaded image.  I have delete the image and cleared the cache, and there are no text boxes on my project.  Please advise

     

Please or register to leave a response.