Questions & Answers

Hi! I bought the mini certificates years ago. I don't remember my password and can't reset it. I want to use my certificates and I made up a new one but I can't print it. I tried to enter a new password but I can't. The item number is 48767. I made a nice new cert but no use!

Hi Greta,

Can you please tell us your email address so we could reset your password and start creating your project?

I want just a blank template to write my own words

Hi Angel,

Template to use will be depending on the item# you will be working on, please locate the 5-digit item number in the bar code or on the product label and enter it on the Search bar on the iclicknprint website. Template will be a blank canvass unless if you will utilize those Templates and Suggested Wording found on the left panel of the screen.

Item #49835 has the seals in straight lines up and down and side to side.  When I choose the template they are not lined up in straight lines.  How do I fix that?

Hi Jo Ann,

There are four template versions of item# 49835, please choose the closest template to the actual product you bought.

Suggested process in dealing with your project: 

1. Design the first Seal.

2.Kindly utilize the "Position icon" on top of those menu bar to make sure they are perfectly fit and centered on the first seal before moving on.

3. From the top of right hand side of the seal, click to highlight the first seal. 

4. Then, hit Ctrl + C to copy. Afterwards, Ctrl + V to paste

5. Drag the entire copied info to another seal.

6. Do Copy-Paste method (#3) on the first row.

7. Once the first row is covered, do the copy-paste again. This time copying the entire row.

8. Paste and drag input to the other rows until they covers the whole page.

For more details on HOW-TOs, you can also check the link: 

https://www.iclicknprint.net/demos

I have two certificates on one page. I don't want to have to recreate the second image. how do I copy it without doing it text box by text box????

Hi Kimberly,

Once you already copied the texts from the upper certificate and paste it on the lower certificate, please utilize the "Preview and New Page" and click on the paper with a plus sign to populate another certificate. If it is highlighted in blue, meaning you are currently working on that certificate page and click on the paper with a plus sign again until you accomplish the number of certificates you will be working on. But remember, that only 20 certificates can be printed at a time to avoid loading error to occur. Please see screenshot.

I tried to apply a template to start working with it, but the circle is running, and nothing changes. What to do in this situation?

Hi Yaroslav,

Can you please tell us the item# you are working on and the situation as well so we could further assist you?