Questions & Answers

Posted In CategoryFAQ
  • A
    Admin 1 month ago

    Hi Melissa, 

    The Fonts are preset on the web-program. Unfortunately, we are not able to add fonts from your computer to the program.

    However, if you really want to use such font for your project in IClickNPrint, our suggestion is to tyoe in your wording on either MS Word, Presentation, or whichever platform where the font is installed.
    Then, use a screen capture or snipping tool and make it an image (format - .jpg, .jpeg or .png).
    Once done, you can upload it using the Image menu on top of the editing/working page of the program.

    Hope this helps



  • M
    Melissa 1 month ago

    Can I import fonts from my computer to use?

  • A
    Admin 5 months ago

    Hi Denise,

    On the View Data field, make sure the drag the information to the correct header.
    Please see sample below.


  • S
    Denise Bonati 5 months ago

    I have the mailing label just the way I want it set up for first and last name, next line street, next line City, last state and zip.

    Once I merge it flips the order of the street or address one to the last line. I have tried everything to accomplish the merge successfully but I keep getting the same result after trying different merge colums. I end up with out of order line and I am not able to edit or delete.


  • A
    Admin 9 months ago

    Hi Mia,

    Yes you can print any project at home, as long as you have access on internet and access to the web base program.

    If in case the username and password is not yours, please ask the authorized user to save the project and download the pdf file for you;

    and send it to your email and print the project at home. 

  • A
    Admin 9 months ago

    Hi John Keith,

    Typically, this happens when you have overlapping textboxes or a lot of them (all over the project) that are not in use. We suggest to check the project and delete these text boxes.

    Another issue could be is that if an IMAGE you had uploaded on a project exceeds 5MB. We advise lowering down the pixel or bytes of the image, by doing a screen capture instead of getting it from the main source.

    One of the uncommon issue is an old project that uses a font that had been purged from the system. These may have cause by system upgrade or just simply no longer available. We recommend you to change the font to the ones that is available in the program.

    Least of them is when too much action was given to the web program to perform prior printing. What we recommend is to refresh the page and reopen the project.

    Hope this helps.


  • N
    Mia 9 months ago

    Are we able to print these from home?

  • I
    John Keith 9 months ago

    Having issues printing.  Just spins on the screen and says redirecting and just stays there.  


  • A
    Admin 11 months ago

    Hello Eva,

    Most of our certificates are having the same margins. So, if you had purchased a different border-designed certificate, the project that you already created will still fit to the ones you bought from our websites or partner store.

    You may want to try doing a test print first on a blank bond paper, just to make sure the wordings will not pass the border-design of the certificate you have.

  • E
    Eva 11 months ago

    How can I change the certificate design on a project already started?

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