Questions & Answers

Hi,

Sorry to know that the item you are looking for is no long available. It was an old certificate that is already discontinued. You may go to our partner retail stores to see whether they still carry this item. Kindly check this link for the stores; www.royalconsumerproducts.com/stores

I use to have certificate 45935 and it is no longer available? wHAT DO I DO?

I am doing a mail merge. There is a font that keeps changing after the merge. This particular part of the certificate will be the same on each document and is not affected by the merge. Why does the font keep changing?

How do I copy the imagr from pager 1 to Page 2?

After your project is done you hit save as and put a project name on it. afterwards it will ask you of the store name but don't put anything on it and just tick the My store is not listed, then write down the store name on the tab you see below it. It will now be saved and will promt you to download a PDF.

We strongly recommend doing a test print on a blank sheet of paper first to see how your printer takes the paper in and to see if there are things that still needs to be edited before printing it on the actual product.

Hi Perer,

Printing issue occurs when you have overlapping textboxes or a lot of them (all over the project) that are not in use. We suggest checking the project by highlighting the project using your mouse by pointing inside the border(outside texts) and delete these hidden textboxes.

Another issue is that if an IMAGE you had uploaded on a project exceeds 5MB or may have had saved on other format; Image/Logo/Picture should not exceed 5MB limit and should be in .png, .jpg, .jpeg format.

We advise lowering down the pixel or bytes of the image, by doing a screen capture instead of getting it from the main source. One of the uncommon issues is an old project that uses a font that had been purged from the system.

These may have cause by system upgrade or just simply no longer available. We recommend you change the font style to the ones that is available in the program. Least of them is when too much action was given to the web program to perform prior printing. What we recommend is to refresh the page or delete cache and cookies and clear browsing history and reopen the project.

We strongly recommend doing a test print on a blank sheet of paper first to see how your printer takes the paper in and to see if there are things that still needs to be edited before printing it on the actual product.

Hope this helps.

Hi Jessica,

Please check back to our platform to look for these items. The templates are now available. Thanks for your patience.

Hi Jessica,

If you're trying to customize the mailing labels individually, you may go to Preview and New Page tab and select the mailing labels one by one. Also please make sure that the Create seperate cards/label radio button is ticked so you can have different labels and make sure to click each label to customize. You may also use the Merge Data option to make it easier and faster. you can check the tutorials available on the site to learn more how to do it.