Questions & Answers

I can't get my certificates to download. I've tried 3 different wifi networks, I've left it "downloading" for hours and it just keeps "loading". I saw the suggestion about that maybe I have an out of date template or font and I checked, I don't. I used these last year and had no issues, not sure what is going on but its very frustrating. I'm not going to be able to print these intime. 

Space between letters... I am creating a flyer. I have no problem doing everything EXCEPT increasing the distances between letters. No matter what font I use, the letters are squashed together. I highlight the word and move the sliding "letter spacing" button to no avail. Any suggestions?

Can I print just one label?

my certificate will not print it keeps loading and loading... i have never had a issue with any other programs......

Hi Sherri,

Typically, this happens when you have overlapping textboxes or a lot of them (all over the project) that are not in use. We suggest checking the project and delete these text boxes. Another issue could be is that if an IMAGE you had uploaded on a project exceeds 5MB should be in .png,jpg,jpeg format . We advise lowering down the pixel or bytes of the image, by doing a screen capture instead of getting it from the main source. One of the uncommon issues is an old project that uses a font that had been purged from the system. These may have cause by system upgrade or just simply no longer available. We recommend you change the font to the ones that is available in the program. Least of them is when too much action was given to the web program to perform prior printing. What we recommend is to refresh the page and reopen the project.

Hope this helps.

I can't find a mailing labels template for #49896 Gold Foil ML.  What's going on?  I have found Red Foil Labels, but how will I know if the type will line up in the white area of the label?

Hi Ron,

We do apologize for the inconvenience this may have caused you. Item# 49896 has been our new mailing label product that needs to be tested first to make sure of the alignment and dimensions are accurate upon printing that's why it has been halted for quite some time but it has been activated later half month of December.

We hope for your kind understanding.

How do I import a logo onto the certificate?

Hi Elma,

If you already have the image, you can upload it using the Image option from the top menu. Just make sure that the logo should be in .png,jpg,jpeg format and should not be more than 5MB in size.

The printing on these is trash and the website is borderline prehistoric with how crappy the interface is. I made an entire sheet of labels, on the screen everything looked nicely centered and ready to be printed. Once I printed them, NOTHING stayed centered and not only did i waste a bunch of labels, but my time. I'm never buying this brand again. I'll stick to Avery products instead.

Hi Izzy,

Kindly utilize the Position icon located on the top menu(as shown below screenshot) to align those texts in the center, just use your arrow up and or arrow down on your keyboard.

Also, print your project from the pdf downloaded file automatically saved from your computer not from the browser as this affect printing error to occur.

Hope this helps.

I cant find my product 49907 Vintage Holly ML where is it? If no longer on the site how do I print my labels?

Hi Danika,

Item# 49907 has been our new mailing label product that needs to be tested first to make sure of the alignment and dimensions are accurate upon printing that's why it has been halted for quite some time but it has been activated later half month of December.

We hope for your kind understanding.

#49896 GOLD FOIL DOES NOT WORK OR APPEAR ON TEMPLATES

Why is this online software the biggest piece of garbage I have ever used? Everyone should save their money and return these labels and never use this software, this is unbelievable.

EDIT: THIS PRODUCT IS GARBAGE DO NOT BUY

Hi Peter,

We do apologize for the inconvenience this may have caused you. Item# 49896 has been our new mailing label product that needs to be tested first to make sure of the alignment and dimensions are accurate upon printing that's why it has been halted for quite some time but it has been activated later half month of December.

We hope for your kind understanding.

I'm trying to save my project (it's labels that I bought in the store). When I go to save as, it asks for the store - I'm printing these myself. How to I buy pass the store?

Hi Jeanette,

Purpose of asking for the store is to know as to where you have bought that item from whether from our website or to our partner retail store. You can just put N/A if store is not listed on the dropdown and click on "My store is not listed here" box.

Hope this helps.