Hi Yudenia, please provide us with more info about the product you are trying to customize and we will be more than happy to look into this.
i HAVE BEEN TRYING TO PRINT AND SAVE THE DOCUMENT POR MORE THAN HALF AN HOUR AND NOTHING!
Yes, I agree it takes a while but I get the pdf. Thank you.
Hello, Scott, Some reasons for a loading screen that endlessly circles: A project with many pages and many elements on each page;
A slow internet connection
Under these conditions, the downloading of the PDF file will take some time. Just be patient.
If the file has not downloaded after maximum 5 minutes, please call, email or chat with us.
We need an email address to to be able to check the issue pertaining to a project existing under your account.
I'm unable to print or save a PDF at all. I just get a loading screen that endlessly circles.
Open Chrome Settings (top right - 3 dots )
Settings -> Advanced Settings -> Downloads -> Ask where to save each file before downloading.
Move the bar on CHANGE from left to right to get the blue color (which means ON).
When your file gets downloaded you will be asked where to save it in your computer.
Otherwise the pdf file name will appear at the bottom left of you page - hard to see.
Do not open and print your project directly in the browser.
Doing this, will move the text on page, by applying an auto Fit to screen.
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